1) We wanted to increased job satisfaction and morale among employees.
2) We wanted to increase employee motivation.
3) We wanted to Increase efficiencies in processes, resulting in financial gain. 
4) Increased capacity to adopt new techniques and methods.
5) 3hours of mandatory training every month, with training topics picked from the food and beverage processes to ensure consistency.
6) Get one Barista in outlets serving specialty coffee, trained in a Barista academy to enhance the coffee offerings in the outlet.
7) Check the availability of food safety courses being offered and send food handlers on these courses to ensure a safe food environment. 
8) Identify outsourced trainings for the departmental leaders to enhance job knowledge and technical skill.
