THE 2005 PROVISION OF LONG TERM SATCOM AND FULL OPERATIONAL CAPABILITY (FOC) COMMUNICATIONS AND INFORMATIONS SYSTEMS (CIS) TO SUPPORT ISAF EXPANSION PROGRAM
PROGRAM IMPLEMENTATION PLAN (PIP) - SECTION 7
QUALITY ASSURANCE PLAN

October 1, 2005

In Response to:
IFB – CO – 11482 - OPL
Prepared by:
ManTech Defense Systems Groupd
14119-A Sullyfield Circle, Chantilly Virginia 20151 
Phone: (703) 814-4228 

A subsidiary of ManTech International Corporation

This proposal includes data that shall not be disclosed outside of the NATO and shall not be duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate this proposal. If, however, a contract is awarded to this offeror as a result of or in connection with the submission of this data, the NATO shall have the right to duplicate, use, or disclose the data to the extent provided in the resulting contract. This restriction does not limit the NATO’s right to use information contained in this data if it is obtained from another source without restriction. The data subject to this restriction are contained in all sheets of this proposal.
Table of Contents

1.0	ManTech Quality Assurance Plan (QAP) Compliance
2.0	ManTech Quality Assurance System (QAS)
2.1	QAS Documentation
2.1.1	Quality Assurance Manual
2.1.2	Quality Standard Operating Procedures (SOPs)
2.2	QAS Implementation
3.0	QA Organization and Management
3.1	ManTech Internal QA Reviews and Audits
3.2	Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program Progress Review Meetings (PRM) and Reports
3.3	Management Reviews
3.4	Quality Records
4.0	Resource Management
4.1	Provision of Resources
4.2	Personnel Training
4.3	Training Records
4.4	Infrastructure
5.0	Product Realization
5.1	Planning of Product Realization
5.2	Customer Related Processes
5.2.1	Determination of Requirements Related to the Product
5.2.2	Review of Requirements Related to the Product
5.2.3	Contract Review
5.2.4	Customer Communication
5.3	Design, Development and Testing
5.4	Acceptance
5.5	Purchasing
5.6	Production and Service Provision
5.6.1	Control of Production and Service Provision
5.6.2	Validation of Processes for Production and Service Provision
5.6.3	Inspection and Testing
5.6.4	Corrective and Preventive Action
5.7	Purchase Furnished Equipment (PFE)
6.0 	Measurement, Analysis and Improvement
6.1	General
6.2 	Monitoring and Measurement
6.2.1	Customer Satisfaction
6.2.2	Internal Quality Audit
6.2.3	Monitoring and Measurement of Processes
6.2.4	Monitoring and Measurement of Product
6.3 	Control of Nonconforming Product
7.0	Continual Improvement
8.0	NATO Additional Requirements
8.1	Access to Supplier and Sub-suppliers and Support for Government Quality Assurance Activities (GQA)
8.2	Access to Supplier and Support for GQA Activities
8.3	Products Presented by the Supplier for Release
8.4	Control of Non-conforming Products
8.5	Acquirer Supplied Products
8.6	Final Inspection
 
List of Figures

Figure 1. ManTech ISO 9001:2000 based QAS Continual Improvement Process

List of Tables

Table 1. Mantech QAS Standard Operating Procedures (SOPs)
Table 2.  ManTech QA Program Staff and Responsibilities
Table 3.  ManTech QA Activities for Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program
Table 4. Progress Review Meetings and QA Activities and Deliverable Reports
Table 5. ManTech Training List and Responsible Authority
Table 6. Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program Testing Phases and QA Activities
Table 7. Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program Testing Phases and QA Activities

ManTech Quality Assurance Plan

1.0	ManTech Quality Assurance Plan (QAP) Compliance

ManTech QAP fulfils the requirements stated in AQAP 2130, Sections 4 to 9 and AQAP 2131 Section 2.  It is applicable to the contract for Provision of Long-Term SATCOM and Final Operational Capability CIS Services in Support of ISAF Expansion.  This publication applies to ManTech and its subcontractors.  It outlines processes and procedures to show objective evidence that ManTech, subcontractors and partners conform to all contract Quality Assurance (QA) requirements.

2.0	ManTech Quality Assurance System (QAS)

ManTech QAS is an integrated effort that encompasses quality objectives, organization, corporate culture, management policies, and documentation.  It includes such areas as product development, design evaluation, component and/or vendor selection, documentation, testing and inspection procedures and equipment, production and/or process development, reviews and validation, corrective actions, service, and employee training. 
The ManTech QAS is a proven corporate approach focused on mission success and commitment to customer requirements and satisfaction. We understand fully that we, not NATO, are responsible for the management and quality control actions to meet the terms of the Provision of Long Term SATCOM and FOC CIS to Support ISAF Expansion (IFB-CO-11482-OPL) contract (and each TO). ManTech QAS affects, or creates, the high quality of products, solutions, and services. Our commitment to customer satisfaction will be accomplished through continual measurement, analyze, control, improvement and leadership, which promotes employee involvement.
ManTech QAS is part of our enterprise management approach and allows the ManTech Team and NATO insight and oversight, including inspections, into our QAS procedures, documentation, and performance.
Quality Policy – ManTech ensures that customer needs and expectations are determined and converted into requirements, with the aim of achieving customer confidence.  ManTech Team is dedicated to deliver high quality products and services on time and within budget and provide our customers with total service satisfaction.
Quality Ethics - A high standard of quality responsibility starting with each individual employee.
Quality Skills - Quality skills identified and training provided to ensure performance by competent and qualified personnel, and therefore consistent achievement of customer service quality and product quality expectations.
Quality Approach - ManTech QAS is developed and implemented based on American National Standards Institute/American Society for Quality ANSI/ISO/ASQ 9001:2000 Quality Management Systems Standard. Our ISO 9001:2000 QAS focuses on performance and process improvement and continual improvement. 
Immediately after contract award, the QA Manager will review all QA-specific requirements of the contract to ensure that we have a defined approach to meet them included in our QAS. 

2.1	QAS Documentation

ManTech QAS is defined in the ManTech Quality Assurance Manual, Standard Operating Procedures (SOPs), Statement of Work (SOW) and associated references including QA Project/Task Plans. These documents collectively define the ManTech QAS that complies with customer requirements. 
SOP–Q-02 Quality System Documentation and SOP–C-02, Document and Data Control explain the purpose of the documents and the methods for controlling their release, distribution, and use.
2.1.1	Quality Assurance Manual
The purpose of this quality manual is to outline and state the general policies governing ManTech QAS.  These policies cover the elements of Quality in accordance with the framework established by ANSI/ISO/ASQ Q9001-2000. These are the top-level policies representing ManTech’s desired objectives or protocol for achieving quality assurance.  All departmental or functional policies and procedures written conform with and parallel these policies.
The QA Manager is responsible for preparing updates of this manual and issuing copies to designated personnel or departments and ensuring that all obsolete manuals are retrieved and removed from circulation prior to releasing updates.
2.1.2	Quality Standard Operating Procedures (SOPs)
Table 1 summarizes ManTech ISO 9001:2000 Quality Standard Operating Procedures. These procedures will be available to the customer upon on request in electronic format.
Table 1. Mantech QAS Standard Operating Procedures (SOPs)

Standard Operating Procedure	Identification	
SOP – M-01 Management Review	·	Provides for a system and instructions, and assigns responsibilities for the scheduling, conducting, and recording management reviews of the quality system 	
SOP – M-02 Management Responsibility	·	Provides efficient use of efforts in the accomplishment of work packages.  This can be accomplished through flexibility and trust among the principals, good in-house business practices such as disciplined documentation and generally accepted accounting principles, and smart work habits.	
SOP – C-01 Contract Review 
	·	Provides for a system and instructions, and assigns responsibilities for review of contractual requirements during the solicitation process, pre-award evaluation and after award of Firm Fixed Price and Indefinite delivery/Indefinite Quantity contracts	
SOP – C-02 Document and Data Control 	·	Provide for a system and instructions, and assigns responsibilities for establishment, review, authorization, issue, distribution, and revisions of controlled documents	
SOP – C-03 Purchasing 	·	Provides for a system and instructions, and assigns responsibilities for the issuance and review of purchasing documents	
SOP – C-04 Subcontractor Evaluation 	·	Provides for a system and instructions, and assigns responsibilities for evaluation and monitoring of subcontractors	
SOP – P-01 Process Control 	·	Defines the general principles and scope of process control activities, and references other procedures and work instructions pertaining to specific process control activities	
SOP – P-02 Standard Work Procedures 
	·	Provides for a system and instructions, and assigns responsibilities for establishing standard procedures and workmanship standards	
SOP – P-03 Product Identification and Traceability 
	·	Provides a system and instructions for production item identification and traceability, for critical material/component	
SOP – P-04 Inspection and Test Status 
	·	Provides for a system and instructions, and assigns responsibilities for identification of a product inspection status, and release of conforming supplies and services	
SOP – P-05 Control of Nonconforming Product 
	·	Provides for a system and instructions, and assigns responsibilities for identification, documentation, and disposition of nonconforming supplies and services	
SOP – P-06 Corrective and Preventive Action 
	·	Provides for a system and instructions, and assigns responsibilities for initiating, requesting, implementing, and checking the effectiveness of corrective and preventive actions	
SOP – P-07 Product Handling and Preservation 
	·	Provides for a system and instructions, and to assigns responsibilities for product handling and preservation activities	
SOP – P-08 Storage Areas 
	•	Provides for a system and instructions, and assigns responsibilities for
- Use and maintenance of stores and storage areas
- Inventory management system
- Periodic assessment of stock	
SOP – P-09 Packaging and Shipping 
	·	Provides for a system and instructions, and assigns responsibilities for packaging and shipping of finished products	
SOP – P-10 Training 
	·	Provides for a system and instructions, and assigns responsibilities for training	
SOP – Q-01 Quality Planning 
	·	Provides for a system and instructions, and assigns responsibilities for quality planning during production phases.	
SOP – Q-02 Quality System Documentation 
	•	Define categories of various documents related to the quality management system and company's products and production processes
•	Assign responsibilities for establishing and maintaining the   documentation	
SOP – Q-03 Quality Records 
	·	Provides for a system and instructions, and assigns responsibilities for establishing, storage, and retention of quality records	
SOP – Q-04 Receiving Inspection 
	·	Provides for a system and instructions and assigns responsibilities for ordering, receiving and inspecting materials as well as releasing conforming supplies and services	
SOP – Q-05 In-process Inspections 
	·	Provides for a system and instructions, and assigns responsibilities for the performance and recording of in-process inspection results	
SOP – Q-06 Customer Supplied Product 
	·	Provides for a system and instructions, and assigns responsibilities for handling customer supplied products and equipment	
SOP – Q-07 Inspection, Measuring and Test Equipment 
	·	Provides a system and instructions and assigns responsibilities to identify calibrate, and maintain measuring and test equipment that meet the requirements of ANSI-Z540	
SOP – Q-08 Final Inspection 
	·	Provides for a system and instructions, and assigns responsibilities for performing the final inspection	
SOP – Q-09 Internal Quality Audits	·	Provides for a system and instructions, and assigns responsibilities for conducting internal quality audits	

2.2	QAS Implementation 

All personnel who manage, perform, and verify work that affects quality, are responsible for ensuring implementation of the QAS.  The QA Manager is responsible for coordinating, monitoring, and auditing the system. QAS Implementation is assessed regularly by way of internal/external audits and management reviews.

ManTech QAS will be implemented into all stages of the Provision of Long Term SATCOM and FOC CIS to Support ISAF Expansion (IFB-CO-11482-OPL) program to meet the contract requirements and customer satisfaction. QA and control will be provided during Design, Equipment Delivery, Transport to Theatre, Integration with existing NATO CIS, Site Implementation, Operations and Maintenance and Equipment Disposal or Removal Stages of the Program to ensure a quality program schedule. 

3.0	QA Organization and Management

ManTech QAS has full support and commitment of the senior leadership of the organization. Senior executives attend regularly scheduled project reviews. They ensure that ManTech QAS is both management and ManTech program team(s) priority and ManTech program team has their commitment of support. ManTech senior leaders also ensure that our strategic goals are set in accordance with customer needs, expectations and requirements and ManTech program team is working toward the achievement of the goals and success of the program. Our strategic goals are to improve the quality/delivery of our products, solutions, and services; improve our estimating accuracy; improve cost performance; improve schedule performance; and decrease cycle time. 
Table 2 provides the list of the ManTech QA Program staff and responsibilities.
Table 2.  ManTech QA Program Staff and Responsibilities
Key Staff Role	Responsibilities	
Vice President	·	Formulates the QA policy
·	Provides the resources necessary to maintain the QAS
·	Conducts the management review of the QAS and QAP
·	Selects qualified subcontractors	
Program Manager	·	Ensures the ISAF CIS QAS is understood, implemented, and enforced for all contract activities
·	Ensures open communication lines from the QA Manager to the regional/PRT technicians
·	Reviews all QA practices and procedures during site visits to ensure compliance with established customer and ManTech policies	
Quality Assurance (QA) Manager	·	Develops and implements the QA program, including QA procedures
·	Reviews VSAT system, IT system, and individual site technical documentation to ensure compliance with applicable specifications and standards
·	Monitors inspection and acceptance of all work activities in coordination with applicable ISAF CIS technician
·	Assists regional and PRT technicians in implementing the QA program at each location
·	Communicates and coordinates with regional/PRT technicians and the Program Manager on matters that require resolution at a higher level
·	Ensures the integrity of all contract efforts performed at each ISAF CIS location
·	Maintains quality control plans 
·	Conducts quality control audits, monitors technical and statistical tools
·	Monitors customer concerns and program performance, documents customer feedback
·	Reviewing contract deliverables prior to management acceptance and delivery
·	Reports to Program Manager (PM)
·	Monitors and evaluates each subcontractor’s performance
·	Assists Human Resources and Department/Site Managers in the required training for personnel 
·	Reviews and maintains the Project Training Plan. 
·	Maintains QA Records	
Site Project Managers (Regional)	·	Assigns QA responsibilities to the QA representative at his site, in coordination with the PM and QA Manager 
·	Provides organizational freedom to each QA representative to perform any and all QA functions required assuring quality products and services
·	Ensures that the corporate QA concept is incorporated throughout all ISAF CIS maintenance support efforts
·	Monitors, from a management perspective, the quality of work accomplished and products delivered at his respective site
·	Ensures open communication lines from the regional/PRT technicians to the QA Manager
·	Coordinates with the PM to provide a corporate overview of the QA program and to ensure that the latest corporate QA practices and procedures are incorporated, as applicable, into all operations at his location	
Regional/PRT Technician	·	Implements the QA practices and procedures
·	Provides data for QA Manager review
·	Communicates and coordinates with the QA Manager on QA issues that require elevation beyond the regional site manager	
 
3.1	ManTech Internal QA Reviews and Audits

QA Manager will review and audit the customer requirements monthly to ensure that each requirement has been completed to the customer satisfaction.  ManTech QA activities are scheduled at a project level in the project schedule, and identified in the reviews and audit section of each ManTech QA Project (and/or Task Plan).  The QA Manager will provide ManTech PM with a project summary and the audit results on a monthly basis.  Table 3 provides the list of the QA activities that will be performed during the Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program. 

Table 3.  ManTech QA Activities for Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program
Task	Schedule	
Ensure that Project Standards and Guidelines are Met -
The QA will audit/review the project work products to ensure that meet the Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program standards and guidelines.	Document reviews are scheduled in the project work plan with final results documented in the QA end of phase audits  	
Evaluate Project Planning, Tracking, and Oversight Processes -         
The QA will participate in the meetings scheduled by the Program Manager to develop the project specific planning, tracking and oversight procedures.  This will include tailoring the procedures to meet the project’s needs and to ensure that sufficient oversight activities are performed to verify that the project requirements are met.  QA audits will document any discrepancies/deviations or issues from the established processes.	At project initiation, and at each applicable audit	
Evaluate Requirements Analysis Process –

The QA will participate in Requirements Analysis meetings to ensure that the requirements are reviewed and are clearly stated. 	At project initiation	
Evaluate the Corrective Action Process

	When the Corrective action process is initiated all corrective action items  are tracked on a weekly basis and Noncompliant items are published and reviewed at weekly project team meetings	
Evaluate project staff activities and processes for compliance with Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program standards and ManTech policies	On going project activity with each end of phase audit, and is event driven with Senior Management approval or initiation. 	
Evaluate Deviations and Waivers Process	As required	
Evaluate Risk Management Process -                                                         
The QA will participate in the initial project risk assessment meeting and will review and audit the Risk Management Plan to ensure that the project risks are identified and updated as required.
	Initiate Phase Audit and as required	

3.2	Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program Progress Review Meetings (PRM) and Reports

Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program will be carried out in overlapping two phases; Implementation of all POP sites in accordance with the contract and Operations and Maintenance of the sites during the remaining contract period. Within the life time of the program several PRM will be held and specifics reports will be submitted to the customer periodically. Table 4 provides the list of the ManTech QA activities that will be provided prior and/or after each PRM.

Table 4. Progress Review Meetings and QA Activities and Deliverable Reports
PRM Time	QA Activities and Deliverable Reports	
Start Period: EDC + 1 month
Occurrence: Monthly	•	Ensures ManTech readiness for appropriate representation so that customer questions and concerns can be discussed in a meaningful manner
•	Ensures a Progress Report is developed in accordance with SOW requirements prior to the each PRM
•	Ensures the Progress Report is submitted to the customer no later than five (5) working days prior to each PRM
•	Following Final Acceptance ensures the Progress Report is replaced by a monthly In Service Report. 
•	Ensures the In Service Report is developed in accordance with SOW requirements prior to the each PRM
•	Prior to Final Acceptance ensures the Service Level Agreement (SLA) Report is developed in accordance with SOW requirement and submitted to customer. 
•	Ensures SLA Report is added to monthly ManTech invoice sent to the customer.	
Start Period: Implementation and Transition Phase Completion
Occurrence: Quarterly		
Site Meeting 
Occurrence: Monthly	•	Ensures ManTech attendee readiness.
	
Efficiency Reviews
Occurrence: Monthly	•	Ensures ManTech attendee readiness.

3.3	Management Reviews
Management review meetings shall be conducted at least once a year.  The purpose of the review is to assess the effectiveness and continuing suitability of the Mantech QAS.  The agenda for management review meetings is prepared by QA Manager.  It is then reviewed by the Program Manager and the Vice President and is distributed to the participating managers at least one week before the meeting.
At a minimum, the agenda comprises the following five items, as applicable: 
Company-level quality performance data - QA Manager presents quality performance data.  The data will include but not limited to scrap and rework costs, on-time delivery performance, subcontractor quality performance and production down time.  Following the presentation, managers discuss trends in the data, compare the data to appropriate benchmarks, and determine priorities and goals for improvement.  
Internal quality audit program - QA Manager presents results of the internal audit program.  Following the presentation, managers discuss the results, compare them with the preceding period, and identify areas where improvement is required.  The internal audit system and program are defined in SOP-Q-09, Internal Quality Audits.
Customer complaints - Production presents the summary and statistics of customer complaints, and highlights the most important and recurring complaints.  Following the presentation, managers discuss the customer complaint trends, compare them with preceding periods, and identify areas where improvement is required.
Corrective and preventive actions – QA Manager reviews current and completed corrective and preventive actions, and the trends in the number and types of actions requested through the period.  Following the presentation, managers discuss the actions and their effectiveness, and compare the statistical data and trends with those from preceding periods.  Corrective and preventive actions and associated activities are defined in SOP-P-06, Corrective and Preventive Actions.
Quality Assurance System - Based on all information presented and discussed during the management review meeting, the managers assess the continuing suitability and effectiveness of the QAS, and determine what, if any, improvements to the system are required.
The management review may also consider such issues as quality and non-quality cost; quality system integration with other operations and activities; quality system operation cost; customer response to the quality effort.  Any participant may request addition of such items to the agenda of the review. Further information is provided in SOP- M-01, Management Review.

3.4	Quality Records

All quality records that are used directly or relative to ManTech QAS and which demonstrate the required product quality and effectiveness of the QAS will be maintained.  The records may be in the form of hard copy or electronic media.  These quality records are to be retained in an orderly fashion and for the time periods that comply with legal and regulatory requirements, and as needed for general operation requirements as identified in the implementing procedure.  The disposition of Quality Records after the minimum retention time is expired will be identified in the implementing procedures.
The Quality Records will be stored in identified locations after the product is complete.  The Quality Records will be identified and legible.  The records will be stored in a manner that they are readily retrievable and the records will not deteriorate from environmental conditions.  The record retention methods are also designed to prevent loss of records.
When required, due to contract requirements, Quality Records will be made available to the customer, or an authorized representative of the customer, for review.
Quality Records List - All categories of quality records maintained by ManTech are listed in SOP–Q-03, Quality Records.  The list identifies specific types of records for each category, their storage location, and their retention period.
Establishment of Records - The personnel directly involved with the task, operation, or activities whose results need to be recorded usually establish the records. Records are dated; identify the production item, personnel, or event to which they pertain; provide the relevant facts and data; and identify the function or personnel who established the record.
Records are indexed and grouped to facilitate their retrieval.  Binders, drawers, cabinets, etc., containing records are clearly labeled with identification of their content. 

Activities related to identification, collection, indexing, filing, storage, maintenance and
disposition of quality records are governed by SOP-Q-03.

Storage and Retention Periods - Retention period for quality records is determined on the basis of the event to which the record pertains, and on regulatory and contractual requirements. Storage locations and retention periods for all categories of quality records are stipulated in SOP–Q-03.
4.0	Resource Management 
4.1	Provision of Resources 
The resources needed for ManTech QAS implementation, management, and continual improvement and to enhance customer satisfaction will be provided.
4.2	Personnel Training
ManTech will ensure that principal personnel assigned to the Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Project have all the necessary qualifications and technical experience to ensure the success of the project and quality of the product and service.  
ManTech identifies personnel training needs and provides the required training. Personnel assigned to perform specific tasks, operations and processes are qualified on the basis of appropriate education, experience, or training. 
Project Specific Training Requirements - During the Project Planning phase, the site manager will identify specific training requirements and document these requirements in the form of a Project Training Plan.  This Training Plan will be included as part of the Project Plan.  The Project Training Plan will address:
•	Required skills needed and when these skills are needed
•	The skills for which formal training is required
•	The skills for which informal training is required
•	Actual training required, personnel involved, and schedule
•	Vehicle by which training is provided
Training will be conducted using one or more of the following methods:
•	Classroom training
•	Mentoring
•	Computer-aided instruction
•	Guided self-study

Table 5 provides the list of the essential trainings and identifications and responsible department. 
Table 5. ManTech Training List and Responsible Authority
	Required Training	Identification	Responsible Authority	
Division - Wide
Programs	General Orientation and ManTech QAS Training 	Explains how the completed production item is used and how the quality system works to ensure product quality and is provided to all employees	Human Resources	
	Safety Training	Instructs in safe working practices, use of personal protective equipment, HAZMAT, first aid, etc. Safety training is provided on an as needed basis for employees involved with the specific work practices	Human Resources	
	Use of Division-Wide Systems	Explains interdepartmental systems, such as time keeping, use of computers, etc. The use of division-wide systems is provided to wide groups of employees	Human Resources	
	External Training	External seminars, conferences, and courses. External training is provided to individual employees on as-needed basis	Human Resources	
	Self-Study	Reading magazines, books, and reports. While all employees are encouraged to broaden their knowledge through reading, in some cases self-studying may be required as formal training	Human Resources	
Departmental
Training	Skill Training in Engineering	On-the-job Project Specific Engineering training	Department/Site Manager	
	Skill Training in Installation	On-the-job Project Specific Product Installation training	Department/Site Manager	
	Skill Training in Production 	On-the-job Project Specific Production training	Department/Site Manager	
	Skill Training in QA and quality control	On-the-job Project Specific QA and Quality Control training	Department/Site Manager	

For the Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Project PFE training will be provided by the customer in co-ordination with ManTech.

4.3	Training Records 
Training records are established and maintained by the department that provides training. Training Records and records of training needs are reviewed and audited by QA manager periodically. 
Job Descriptions are prepared for all positions in ManTech to serve as an organizational aid for identifying training requirements, experience, and/or education requirements, appropriate delegation of responsibilities, and coordination of work. During the QA training record audits and reviews, job descriptions are also reviewed. 
4.4	Infrastructure 
Each supervisor and manager assesses the facilities for their area(s) of responsibility to ensure that the conformity of products can be achieved. Infrastructure includes, as applicable: 
•	Building, workspace and associated utilities 
•	Process equipment (both hardware and software) 
•	Supporting services (such as transport or communication) 

4.5	Work Environment 
Each supervisor and manager will determine and manage the work environment needed to achieve conformity to product requirements. 

5.0	Product Realization 

5.1	Planning of Product Realization 
ManTech will plan for appropriate processes that lead to realization of deliverable products that conform to defined requirements.
ManTech will provide written procedures detailing adequate and appropriate service for its products after the warranty periods.  Applicable elements of ANSI/ISO/ASQ Q9001:2000 will be implemented for Servicing Activities.  Satisfaction surveys and customer contact will be analyzed to determine if the desired results of ManTech QAS have been achieved.
Any complaints or operation questions regarding the performance, safety, reliability or quality of ManTech products or services will be subject to management review and/or investigation and will result in prompt response and corrective action when indicated.
5.2	Customer Related Processes 

5.2.1	Determination of Requirements Related to the Product 

Requests for Proposals and Invitations for Bids are reviewed to verify that the customer's 
requirements are adequately defined, understood, and that the company has the capability and capacity to meet the contract requirements. Amendments to contracts are likewise controlled. 

5.2.2	Review of Requirements Related to the Product 

All requests for proposals, contracts and sales orders will be reviewed.
Statements of Work (SOW) - SOW and contract requirements allow ManTech to distinguish between tasks that are clearly defined and tasks that are non-specific in the intent. SOW and contract requirements will be reviewed for accuracy and conformity in accordance with the ManTech policies and will be documented.  
Custom Orders / Request For Proposals / Invitation for Bids - All requests will be reviewed to ensure that the customer's requirements are adequately defined and that Mantech has the capacity and ability to satisfy these requirements.

Amendment/Modification to Contract - The review will be conducted in accordance with the original contract requirements.

Change orders will be received and reviewed by the same functionaries that are responsible for the review of the initial orders.  Change orders will be communicated to all functionaries within the organization that may be affected by the change of customer requirements. 

The review and acceptance of the contracts, proposals, requests for proposal, invitations for bid and sales orders will be documented in quality records.

5.2.3	Contract Review 

Contract reviews comprise the verification that customer's requirements are adequately defined and documented, and are understood; and that the company has the capacity to meet contract requirements.  Contract reviews are governed by SOP-C-01, Contract Review. 

5.2.4	Customer Communication

The customer has access to the Vice President and the Program Manager via telephone and e-mail. The Site Project Manager and/or Regional/PRT Technicians are in constant contact with the customer via phone and face-to-face meetings. The Site Project Managers are the single point of contacts between ManTech and the customer for the day-to-day operating control and management of the provided services. Each customer is mailed a Customer Satisfaction Survey questionnaire at the end of the job. QA Manager will collect the outcomes of each survey and provides the customer feedback to the Project Manager and Program Manager. ManTech communicates to the customer that feedback on non-conformances can be communicated via complaints and are acceptable to the organization. 

5.3	Design, Development and Testing

Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program test concepts and activities which will be taken to prove the service support system testing as required by contract will be done within two phases; the Proof of Concept Test and Site Commissioning Tests. Within these phases and during transition from Phase One to Phase Two QA and control activities will be performed to ensure the products and services meet the contract requirements and customer satisfaction.  Table 6 provides the list of the QA activities that will be performed during the Phase One – Proof Of Concept Test and Phase Two – Implementation and Commissioning Tests.

Table 6. Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program Testing Phases and QA Activities
Testing Phases	QA Activities	
PHASE ONE – Proof Of Concept Test	Design Review	•	Prior to submittal of Mantech Proposed Design to the customer, QA Manager/Representative ensures all material aspects of the ManTech Proposed Design in accordance with SOW and covers all material performance requirements. 
•	Prior to submittal of Mantech Proposed Design to the customer, QA Manager/Representative reviews all specifications including drawings, schematic diagrams, models, manuals and other data to ensure SOW requirements are met. 
•	Ensures the readiness for the Design Review by reviewing the SOW required technical documents and data prior to the Design Review.	
	Proof of Concept Test	•	QA Internal Acceptance Tests/ Checks  will be performed to ensure ManTech Proposed System Design supports the Contract Requirements prior to scheduled Customer Proof of Concept Test.
•	QA checks / reviews  will be performed to ensure the entry/exit conditions are met and ready for Customer review.	

PHASE TWO – Implementation and Commissioning Tests	Site to Site test	•	Prior to each scheduled Test, ManTech QA Internal Tests/ Checks  will be performed to ensure tests supports the Contract Requirements and meet the Contract Entry/Exit conditions. 
	
	Region to Region Test		
	Site to NATO Europe Test		
	Probe Test 		

QA Manager/Representative will review all the required contract documentation, procedures and test reports for their prior to their submittal to the Customer. In case of a failure during the testing ManTech will raise a failure report. Once the problem is solved, QA Manager/Representative will verify and validate the solved issue by witnessing a successful retesting. 
ManTech procedures that provides the design or engineering services is subject to the controls, restrictions and requirements of SOP-C-02 Document and Data Control, SOP-C-04 Subcontractor Evaluation and SOP-C-03 Purchasing. 

Design and Development Planning - A design plan will be developed for all engineered products. The plan will be updated as the design evolves. During the design and development stages, ManTech will determine the design and development stages; review, verification and validation that is appropriate to each design and development stage and responsibilities and authorities for design and development. 

Design and Development Inputs - Applicable customer, regulatory and internal product specifications and/or requirements will be used as the basis of design input requirements. The design inputs are identified and documented within the design plan and they are reviewed for adequacy. Incomplete, ambiguous, or conflicting design input requirements will be resolved with the originators of the specifications. The design input process will take into consideration any design basis information that is identified during the contract review activity. 

Design and Development Outputs - Drawings, specifications, test procedures, or process documents will be used to document the design output. Design output documents will be reviewed to establish design outputs meet design inputs; design outputs contain or make reference to acceptance criteria and design outputs identify those characteristics of the design that are crucial to the safe and proper function of the product.
 
Design and Development Review - Systematic reviews of design and development will be performed at suitable stages. Reviews evaluate the ability of the results of design and development to meet requirements, and to identify any problems and propose necessary actions. The design review activity will be documented and maintained. 

Design and Development Verification - The design verification activity will consist of ensuring the design-input requirements meet the design output requirements. Records of the results of the verification and any necessary actions will be maintained. 

Design and Development Validation - Design validation includes:
•	Performance testing for specifications 
•	Performance testing under operating conditions 
•	Performing inspection and/or taking measurements of the products under appropriate loading .Records of the results of validation and any necessary actions shall be maintained. 

Control of Design and Development Changes - All design changes will be identified and records maintained. The changes will be reviewed, verified, and validated, as appropriate, and approved before implementation. The review of design and development changes includes evaluation of the effect of the changes on constituent parts and product already delivered. 

5.4	Acceptance 

Table 7 provides the list of Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program Stages of Acceptance and QA Activities

Table 7. Provision of Long Term SATCOM and FOC CIS Services to support ISAF Expansion Program Testing Phases and QA Activities

Stages of Acceptance	QA Activities	
Proof Of Concept Acceptance	•	Prior to each scheduled Acceptance, ManTech QA Acceptance Checks will be
performed to ensure tests meet the Contract Requirements.
•	Prior to submittal to the Customer, QA Manager/Representative reviews all acceptance reports and procedures for correctness.	

Commissioning Site Acceptance		
Final System Acceptance		

5.5	Purchasing 

ManTech evaluates its suppliers, vendors and subcontractors and purchases only from those that can satisfy quality assurance requirements. Quality assurance performance of subcontractors is monitored and evaluated.  
The PM will retain responsibility for the procurement, selection, and administration of the Subcontractor Agreement. Production Managers will retain the responsibility of integrating the subcontractor’s production. Material Manager will be responsible of ordering of materials.
The requirements of the Purchase Order will be based on the requisition form data, bills of material, drawings and specifications. The Purchase Order will identify the quantity, size, type, material specifications, required certifications and all other pertinent information related to the procurement. Purchasing documents clearly and completely describes the ordered materials or services, including, where applicable:
•	Precise identification, including name, part number, type, class, style, grade, etc.
•	Title and revision level of relevant standards, specifications, drawings, process requirements, and other such technical data
Requirements with regard to quality records are to be specified in the purchase orders. Quality records supplied with the purchased products are critical for determining the required receiving inspection. Following types of quality records may be required:
•	Product inspection and testing results (when appropriate, conducted by accredited laboratory)
•	Statistical process control charts established during the manufacture of the supplied products
Purchasing documents are reviewed and approved by the Material Manager for material ordered from drawing specifications. Scope of the review comprises the verification that:
•	Products are clearly and completely identified
•	All technical documentation defining the products, such as standards, specifications, drawings, etc., are clearly identified, are on correct revision level, and are enclosed when required
•	Quality records, such as testing/inspection certificates, statistical process control charts, quality system certificate, warrants, etc., are explicitly requested in the purchase order

Upon satisfactory review of the purchasing documents, the Purchasing Manager and, when applicable, a Quality Assurance representative, initial the documents to establish a record of their review and approval. 
SOP–C-04 Subcontractor Evaluation governs subcontractor evaluation process. The preparation, review, and approval of purchasing documents are explained in SOP–C-03 Purchasing. 

5.6	Production and Service Provision 

5.6.1	Control of Production and Service Provision 

Shipping and Delivery - Shipping of completed production items is initiated by the production directives. The directive identifies the shipping consignee address, shipping date, products to be shipped, labeling requirements, and transportation requirements. Before materials are dispatched, the shipping/receiving supervisor verifies that the shipment contains the same products and quantities as specified in the directive, and that the packaging and labeling conform to customer and/or carrier requirements. Only directives that have been verified and signed off by the shipping supervisor can be loaded for shipment. Activities related to shipping and delivery operations are regulated by SOP-P-09 Packaging and Shipping. 

Servicing - Product servicing is occasionally offered to the company customers during and beyond the warranty periods. Therefore, ManTech has a contractual responsibility for processing servicing orders and providing the servicing. Contract specifications may direct ManTech to provide a performance warranty period. ManTech is bound to honor the requests of the customer and to respond to the concerns of warranty issues. 

5.6.2	Validation of Processes for Production and Service Provision 

Critical and special production processes and operations are planned and documented. Production directives, control plans, process operator instructions, or other such work 
instructions are issued to production personnel where their absence could adversely affect 
quality. Production and process equipment are maintained to ensure continuing process capability. 

Production Plans - General production plans may be documented in process flow charts. When issued, work orders may list all production and inspection operations necessary to manufacture and verify process completion. SOP–P-02 Standard Work Procedure instructs on how to establish and use the procedure. 

Process Control Elements - Processes are controlled through a variety of approaches, activities and techniques. The system is designed to control the information, material and human (operator) input into the process; the technology, tools and equipment used; the process environment; the process performance; and the process output. SOP–P-01 Process Control prescribes specific means and methods for controlling these elements. 

Special Processes - Special processes are whose results will not be fully verified by subsequent nondestructive inspections. Special processes include but not limited to joining of materials by welding, soldering, splicing, or gluing; molding and casing of metals, plastics or cements; coating with paints, epoxies, metals, plastics or other materials; and heat, radiation or chemical treatment of materials.

Special processes are identified in work specifications and are formally controlled. The control measures may include process qualification and validation, continuous process monitoring, process procedures and work instructions, and operator qualification and training. The application of critical special process controls and their results are documented and recorded as required by the work specification. 

Statistical Process Control - When required, Statistical Process Control (SPC) methods will be used to conduct preliminary process capability studies or to monitor ongoing performance of certain manufacturing processes. The need for application of SPC for a given process is determined on the basis of external requirements (customer or regulatory); criticality of the process; experience with, and understanding of, the process; and advantages and cost effectiveness of SPC versus other control and verification methods. 

Application and implementation of SPC will be governed by a Standard Operating 
Procedure and/or Statistical Process Control, when required. Specific charting methods and techniques are documented in the SPC Manual (Standard Work procedure level), as developed. 

Standard Work Procedures - Standard work procedures and workmanship standards may be in the form of manuals, procedures, sheets, posted signs or samples. They instruct on how to carry out a process or perform an operation. Examples include setting up and operating process equipment; changing and inspecting tooling and feeding, fastening or handling materials. 

The need for standard work procedures is evaluated on the basis of criticality, importance and complexity of the process; the ability to verify results of the process; operator qualifications; and history of quality problems associated with the process. Workmanship standards are provided when acceptability of the process output can only be determined by comparison with a standard sample.  SOP-P-02 Standard Work Procedure includes criteria for determining when work instructions are needed, and provides guidelines for issuing, authorizing and controlling work instructions. 

Preventive Maintenance. Key process equipment, machines and systems are regularly checked and serviced in accordance with a preventive maintenance program. The objective of the program is to maintain continuing process capability and minimize the risk of equipment and system breakdown, which could adversely impact product quality.
Production is responsible for identifying key process equipment, machines and systems to be included in a formal, planned preventive maintenance program.  
Every inspection, maintenance, and repair activity is recorded in a maintenance log.  At a minimum, an entry in the log includes a classification of the activity (inspection, maintenance, or repair); description of what was done; listing of replaced parts and/or supplies used; and, when relevant, tests results.
5.6.3	Inspection and Testing
The ManTech QAS provides the QA Manager an effective and systematic surveillance method for each product, solution, or service. The QA Manager is responsible for establishing the inspection program. The execution of the inspection program is the responsibility of the TO QA Representatives. The inspection program is performed in accordance with documented procedures. Any non-conformance with contract requirements is a “defect”. The term “defect” is used in reference to a service output (deliverable) that does not meet contract requirements.
5.6.4	Corrective and Preventive Action 
Corrective and preventive action procedures are developed and maintained by the QA Manager. Actions taken to correct or prevent recurrences of a nonconformance will be to a degree appropriate to the importance of the nonconformance, and proportionate to the risks encountered. Changes to documented procedures resulting from corrective and preventive actions will be implemented and recorded. Corrective Action procedures include the following:
•	Handle customer complaints and reports of product nonconformance effectively,
•	Investigate the root causes of nonconformance related to product and process, and recording the investigation results in accordance with QAS Procedures,
•	Determine the corrective action necessary to eliminate the cause of nonconformance,
•	Apply controls to ensure that the corrective action is taken and is effective.
Preventive Action procedures will include:
•	Use appropriate information sources, such as processes and work operations, which affect product quality, waivers, audit results, quality records, service reports, and customer complaints, to detect, analyze, and eliminate potential causes of nonconformance,
•	Determine steps needed to address any problems requiring preventive action,
•	Initiate preventive action and application of controls to ensure its effectiveness,
•	Confirm relevant information on actions taken is submitted for the Program Manager review per QAS Procedures.
5.7	Purchase Furnished Equipment (PFE)
Customer-supplied products intended for incorporation into the final product is handled in the same manner as other purchased supplies and/or services. When specified in a contract, special handling instructions from customers will take precedent over the company's standard procedures. Customer-owned tools and equipment are marked to indicate ownership. Loss, damage, or unsuitability of a customer's product is recorded and reported to the vendor and customer. All customer-supplied equipments are pre-calibrated. SOP–Q-06 Customer Supplied Product explains how to receive, identify, test and maintain products supplied by customers. 

Customer supplied products are received, inspected, and tested following the same procedures that apply to purchased products. In the event the supplied products fail receiving inspection, or are not suitable for any other reason, the customer is contacted. SOP–Q-06 Customer Supplied Product contains further instructions in this regard, and references other appropriate procedures for receiving and inspection of purchased products. 

Marking, Storage, and Handling - Appropriate handling, storage and preservation methods are implemented to prevent product damage or deterioration. Documented procedures are established for the control of Contractor Furnished Materials with limited shelf life or requiring special storage conditions. Receipt and dispatch to and from storage areas are controlled. The condition of products in stock is regularly assessed. Product packaging materials and methods are specified and controlled. Packaging and shipping of Hazardous Materials will be subcontracted to a firm(s) that is certified to handle Hazardous Materials.
Product Handling and Preservation - Each individual is responsible for product handling and preservation. Specifically, for ensuring that containers holding materials are suitable and are in good condition, that equipment used for internal transportation of materials is well maintained and is properly operated, and that materials are adequately protected during production and storage. The ManTech QAS Procedure SOP–P-07 Product Handling and Preservation describes in detail how these policies are implemented.
Storage - Stockrooms, storage, staging and holding areas are controlled by warehousing personnel. Only products that are properly identified and that have passed required inspections are authorized to enter and leave the stockrooms. Approximately every six months the stockrooms will be inspected to assess the condition of stock.   
When special storage conditions are specified (for example, temperature or humidity), products are stored in special rooms, boxes or containers where the specified conditions can be continuously maintained. These special conditions are continuously monitored to ensure that they are maintained without interruption and that the material is not compromised at any time. 
Materials with limited shelf life are ordered for specific job orders and issued immediately upon completion of receiving inspection. 
Material and completed production items will be controlled using the inventory management system. The system can report available in stock quantities, product location, and turnover times.  The system is used to optimize and minimize inventory levels.
The ManTech QAS procedure SOP–P-08 Storage Areas governs the operation of stockrooms and storage, staging and holding areas.

Packaging - Quality Assurance has the responsibility for assuring the adequacy of all packaging methods employed by and for ManTech support of the contract. A packaging instruction sheet will specify method and materials for each item or item type shipped. All Materials and Methods must conform to the requirements of the Interstate Commerce Commission, unless otherwise specified.
Primary packaging are boxes, bags or other packaging in which materials are presented to the end-users. 
Secondary packaging are cardboard boxes, crates or other additional packaging intended to contain and protect products for shipping and transportation.
Primary packaging operations are controlled following the same policies and procedures that apply to production operations and processes. Material packaging and labeling are defined in drawings, specifications and artwork. These documents are issued and controlled in the same manner as other engineering documents. When appropriate, personnel involved with these processes are provided with standard work procedures and/or special training. 
The Supervisor of warehousing personnel is responsible for establishing specifications for secondary packaging and labeling. The specifications are compatible with requirements of commonly used carriers and for intended means of delivery (ground, sea, and air). Packaging specifications are documented in drawings, written standards, and/or packaging instructions. Packaging specifications are maintained and controlled by warehousing personnel. Packaging and labeling are governed by the ManTech QAS procedure SOP–P-09 Packaging and Shipping.
Shipping and Delivery - Quality Assurance will assure the acceptability and completeness of all contents of all packages shipped in the performance of business. Shipping of completed production items is initiated by the production directives. The directive identifies the shipping consignee address, invoice number and shipping date, customer purchase order number, products to be shipped, labeling requirements, and transportation requirements. Before materials are dispatched, the shipping/receiving supervisor verifies that the shipment contains the same products and quantities as specified in the directive, and that the packaging and labeling conform to customer and/or carrier requirements. Only directives that have been verified and signed off by the shipping supervisor can be loaded for shipment. A log of all outgoing shipments will be maintained.
Activities related to shipping and delivery operations are regulated by the ManTech QAS procedure SOP-P-09 Packaging and Shipping.
 
5.8 Control of Monitoring and Measuring Devices 

Tolerance of the required measurements is known and appropriate equipment is selected to perform the measurements. All measuring and test equipment used for verification of product conformance is calibrated using calibration standards traceable to the national standard in accordance with ANSI-Z540. Calibration certificates are maintained. Calibration status of measuring equipment is identified with calibration stickers. Measuring equipment is properly maintained and its placement and use are controlled. 

Controlled and Uncontrolled Equipment – 
•	The scope of the calibration control system extends to the measuring and test equipment and comparative reference hardware (such as gauges and templates). 
•	Equipment used for purposes other than product verification or process control may be exempted from calibration. Such equipment is labeled with stickers warning that it is not calibrated. Uncontrolled measuring equipment is prohibited in production areas. 

Measurement Identification and Selection of Equipment –

•	Identification of measurements to be made and the tolerance of the measured characteristics are documented in test and inspection plans and/or in product drawings and specifications. 
•	Gauges, instruments, and other measuring and testing equipment are selected on the basis of their capability to provide the necessary accuracy of the measurement. Work leaders are responsible for selecting appropriate measurement and testing equipment. 

Equipment Calibration and Maintenance –

•	Quality Assurance is responsible for the calibration and maintenance of company owned measuring and test equipment. All active equipment is inventoried in a controlled list, indicating equipment calibration status. 
•	Measuring equipment is calibrated using reliable approved subcontractors. The selected subcontractor shall have written instructions, unless calibration is simple and obvious. Only calibration instruments and standards having known relationship to the nationally recognized standards are used for calibrating the measuring and test equipment. 
•	Calibration is recorded in a calibration certificate and the calibrated equipment is labeled with a calibration sticker. 

Calibration-related activities are regulated by SOP–C-03 Purchasing and SOP–C-04 Subcontractor Evaluation.

6.0 	Measurement, Analysis and Improvement 

6.1	General 

Inspection and testing are conducted at receiving, at significant stages of production, and prior to delivery of finished products. The emphasis is placed on defect prevention rather than detection. Materials, components, subassemblies, and complete production items are prevented from use, assembly, and delivery until the required inspections are completed. Test and Inspection History Records (Test and Inspection Plans) are established and maintained to demonstrate that products conform to specified requirements. 

6.2 	Monitoring and Measurement 

6.2.1	Customer Satisfaction 

Customer satisfaction is measured using a Customer Satisfaction Survey questionnaire and by having the customer indicate on the trouble ticket whether the work was performed satisfactory or not. The trouble ticket will be the one document with all the pertinent data.  The QA Manager and the Regional Site Managers will review all trouble tickets. Negative reports will be forwarded to the Program Manager.

6.2.2	Internal Quality Audit 

Comprehensive, planned, and documented quality system audits are carried out at least once a year. Audits are scheduled on the basis of the status and importance of the activity. Internal auditors are independent of those having direct responsibility for the audited activity. Identified nonconforming conditions are brought to the attention of the responsible supervisors and corrective actions are implemented in response to audit findings. 

Planning and Scheduling - The QA Manager establishes the internal audit plan and schedule in 
accordance with SOP–Q-09. Every activity and area is audited at least once a year. Selected activities are audited more frequently, depending on their importance and quality performance history. 

Audit Team and Preparation for Audit - Only personnel independent of the audited activities are assigned to conduct the internal audits. Normally, the QA Manager leads the audit team except when QA activities are being audited. Executive management designees usually conduct audits of QA activities. 

Auditors prepare for audits by reviewing applicable standards and procedures, analyzing quality records, and establishing questionnaires and checklists. Selection of auditors and preparation for the audit are explained in SOP–Q-09 Internal Quality Audits. 

Conducting the Audit - Conducting the audit, auditors seek objective evidence indicating whether the audited activities comply with the requirements of the documented quality system, and whether the quality system is effective. The evidence is collected by observing activities, interviewing personnel, and examining quality records. 

Nonconforming conditions affecting production are documented and recorded in the 
audit report. Audits are conducted in a way that minimizes disruption of the audited activities. 

Corrective Action and Follow Up - When nonconforming conditions are identified, the supervisor responsible for the affected area or activity is requested to propose and implement a corrective action. Implementation and effectiveness of the action is verified by a follow-up audit. 

The Nonconformance Report form is used for monitoring and recording implementation of the corrective actions affecting hardware. 

Reporting - When the auditing cycle is completed, all discrepancy reports established during the cycle are compiled and analyzed, and are presented at the management review meeting. 

6.2.3	Monitoring and Measurement of Processes 

Processes are monitored and measured through inspections, testing and verifications according to the applicable work instructions. When planned results are not achieved, corrective actions and improvement actions are taken to ensure conformity of the products. 

6.2.4	Monitoring and Measurement of Product 
For quality inspections and control systems to work, processes must be documented and adhered to, or revised in real-time to keep in tune with the dynamics of the NATO mission critical environment. The QA Manager ensures the development of a monthly quality control schedule and inspection plan for every TO in accordance with the contract requirements and monitors the performance of each contract requirement. 
SOP–Q-01 Quality Planning explains how to establish control and inspection plans. 

Receiving Inspection -
•	All purchased products are subjected to either a one or two-stage receiving inspection. First, all products are inspected visually by the receiving clerk, and then critical products for which there is no sufficient record demonstrating conformance are subjected to a more detailed and technical QA inspection. 
•	Nonconforming products are segregated and are prevented from use in production. 
•	SOP-Q-04 Receiving Inspection sets forward detailed rules for performing and recording receiving inspections. 

In-process Inspections –

•	In-process inspections may be in the form of first article inspections, operator or QA inspections, or statistical process control (SPC). The focus is on defect prevention rather than detection. 
•	In-process inspection activities are regulated by SOP-Q-05 In-process Inspections and SOP-P-01 Process Control when required. 

Final Inspection –

•	Completed production items may be subjected to the final QA inspection. First, the receiving clerk verifies that all specified receiving and in-process inspections have been carried out satisfactorily. Then they perform the remaining inspections and tests necessary to complete the evidence of product conformance. Only products that pass the final inspection can be shipped. 
•	SOP-Q-08 Final Inspection regulates these activities. 

Inspection and Test Records –

•	Results of inspections and tests are recorded. Rules for establishing the records are defined in SOP-Q-04 Receiving Inspection, SOP-Q-05 In-process Inspections, and SOP-Q-08 Final Inspection. 
•	SOP-Q-03 Quality Records regulates filing and maintenance of inspection records. 

6.3 	Control of Nonconforming Product 
Nonconforming product is identified, documented, evaluated, and prevented from being used or shipped. Responsibility for disposition of nonconforming product is defined. Repaired or reworked products are re-inspected. When appropriate, corrective and preventive actions are implemented to prevent recurrence of the nonconformance. 

Identification and Documentation -
•	ManTech identifies and documents all non-conformances, regardless of how insignificant they seem to be or how easily they can be repaired or reworked. Nonconformance reports are invaluable for tracking performance and trends, and for identifying areas where corrective or preventive actions should be implemented. 
•	Nonconforming products are documented using a nonconformance report. The report describes the nonconformance, documents the disposition decision, and records closeout of follow-up activities (re-inspection, concessions, corrective actions, etc.). The use of the nonconformance report and its processing are explained in SOP-P-05 Control of Nonconforming Product. 
•	To prevent nonconforming products from being used or delivered, the products are marked with a unique marking, label or tag and are segregated. 

Nonconformance Review and Disposition -
•	Inspection personnel and production supervisors may make the disposition decision for a nonconforming product when it is obvious that the product must be scrapped, or when it can be repaired by a simple process without affecting its quality or appearance. In all other cases, the Quality Assurance manager and when required, the customer’s representative, are responsible for making disposition decisions. 
•	The disposition decision may be: Rework or Repair, Accept As-Is, or Scrap. 
•	Detailed rules for nonconformance review, for making the disposition decision, and for recording these activities are provided in SOP–P-05 Control of Nonconforming Product.

Control of Repaired or Reworked Product –

•	Repaired or reworked products are re-inspected in accordance with applicable procedures and instructions. 

7.0	Continual Improvement 

Continual Improvement of ManTech QAS is based on ISO 9001:2000. Figure 1 shows ManTech ISO 9001:2000 QAS Continual Improvement Process. 

Figure 1. ManTech ISO 9001:2000 based QAS Continual Improvement Process